Thank you for booking with The Naturally Curious. Please read the following information carefully to help you prepare for a safe, enjoyable, and restorative session. These Terms & Conditions apply to all contrast therapy–based offerings, including workshops, guided sessions, retreats, and events.

Health & Safety

Participation in contrast therapy involves exposure to both hot and cold environments, which can place temporary stress on the body. To ensure your safety:

By attending, you confirm that:

• You have completed the required Health Declaration and Responsibility Agreement accurately and honestly.

• You have not been advised by a medical professional to avoid exposure to extreme heat or cold.

• You do not have any diagnosed heart conditions, unregulated blood pressure, Raynaud’s syndrome, severe asthma, epilepsy, or other conditions that could be negatively impacted by temperature changes.

• You are not pregnant or aware of being pregnant.

• You have sought medical advice if unsure about your suitability.

• You will monitor your condition during the session and inform the instructor if you feel unwell.

• You agree to follow all safety instructions provided.

Participation is voluntary. By taking part, you accept personal responsibility for your own health and wellbeing during the experience.

Potential Risks

Contrast therapy may involve rapid temperature changes that can temporarily affect blood pressure, heart rate, and comfort. You acknowledge that:

• You may experience sensations such as cold, heat, tingling, or light-headedness.

• There is an inherent level of risk in activities involving temperature extremes, even under professional guidance.

• The Naturally Curious and its facilitators are not liable for adverse effects resulting from undisclosed medical conditions, failure to follow instructions, or exceeding personal limits.

Participant Conduct & Facility Rules

To ensure a safe, respectful, and mindful experience, all participants are expected to follow these guidelines:

General Conduct

• Swimwear must be worn at all times. No nudity.

• Do not apply oils, creams, or other products (unless advised during retreat experiences).

• No jumping, splashing, or use of products in or around the cold plunge.

• Exit immediately if you feel discomfort or lightheadedness.

• Maintain a calm, quiet atmosphere.

• Inform the instructor if you feel unwell or need support.

Sauna Use

• Remove shoes before entering.

• Sit on a towel for hygiene and comfort.

• Limit time to 20 minutes (unless otherwise advised).

• Do not touch sauna rocks. In guided workshops, the instructor manages heat and moisture.

Cold Plunge / Ice Bath Use

• Enter and exit calmly; watch for slippery surfaces.

• Maximum immersion time: 3–4 minutes for men, 2 minutes for women (unless instructed otherwise).

Safety & Behaviour

• Follow all instructions.

• Arrive sober and use equipment safely.

• Respect the venue and stay within designated areas.

• Instructors may terminate participation for safety or conduct concerns (no refund will be given in such cases).

Age Restrictions

All events are designed for adults aged 18 and over. We do not currently offer sessions for minors.

Booking, Cancellation & Refund Policy

Your booking is confirmed once:

• You have completed and returned the required forms (Screening Form, Health Declaration, Responsibility Agreement), and

• Full payment has been received.

If The Naturally Curious determines that participation may not be safe or suitable based on your health information, your booking will be declined and any payment refunded in full.

Cancellation by Participants

• 14+ days: Full refund (minus booking/transaction fees)

• 7–13 days: 50% refund

• Less than 48 hours: No refund

• No-shows: No refund

Cancellations must be made in writing via email to hello@thenaturallycurious.co.uk. Refunds are calculated from the time your cancellation notice is received.

In exceptional circumstances (e.g. illness or emergencies), we may offer a credit toward a future event, subject to availability and at our discretion.

Cancellation by The Naturally Curious

We may cancel or reschedule an event due to:

• Unsafe weather or environmental conditions

• Illness, venue unavailability, or

• Other unforeseen circumstances

If this occurs, you will be offered:

• A transfer to an alternative date, or

• A full refund of any payment made

We are not liable for additional expenses (e.g. travel or accommodation) resulting from cancellation or postponement.

Photography/Filming Consent

We may occasionally take photographs or video during sessions to promote The Naturally Curious via our website, social media, and printed materials.

By ticking the consent box on the screening form, you agree to be included in any images or recordings. Your instructor will confirm this again on the day. If you’d prefer not to be photographed or filmed, just let us know, your wishes will always be respected.

Please note:

• Online use means your image may be viewable globally.

• You will not receive payment for use of your image.

• The Naturally Curious retains full copyright.

• You may request that we stop using your image in future materials, though previously published content may remain in circulation.

We are committed to using all images and recordings responsibly and respectfully, solely to share the value of our experiences with others.

Data Protection

We are committed to protecting your personal information in line with the General Data Protection Regulation (GDPR). Your data will be stored securely and used only for:

• Managing your session and booking

• Essential administrative tasks (e.g. photography consent)

• Email marketing (only if you’ve opted in)

You have the right to access, correct, or request deletion of your data. Concerns may be raised with the Information Commissioner’s Office (ICO).

For more details, please read our Privacy Policy or contact us at hello@thenaturallycurious.co.uk.

Updated 13/10/2025